Feedback and Complaints

At Inverell Community Support, your voice matters. Whether it's a compliment, suggestion, or concern, your feedback is essential in helping us enhance our services and care quality. We encourage open and honest communication and assure you that your feedback will be handled with respect, fairness, and transparency.

How We Handle Feedback

  1. Acknowledgement We will acknowledge your feedback, whether it's a compliment, suggestion, or complaint, within two business days.

  2. Investigation If you have a complaint, we take it seriously. We will investigate thoroughly to understand the issue and identify appropriate solutions.

  3. Response We will inform you about the outcome of the investigation, explaining our decision and the actions we have taken or plan to take. We aim to ensure you are fully informed and satisfied with our response.

  4. Further Action If you're not satisfied with our initial response, please let us know. We are committed to revisiting the matter and exploring further resolutions.

  5. Follow-Up After resolving your concerns, we may contact you to confirm that the solutions have been effective and to discuss any ongoing improvements.

Your feedback is a valuable part of our commitment to continuous improvement. We thank you for helping us serve you better.

Lodge your feedback with ICS

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