Your Rights

We support the Charter of Aged Care Rights which outlines your rights as a consumer of Australian Government funded aged care services.

Charter of Aged Care Rights

I have the right to:

Safe and high quality care and services;
be treated with dignity and respect;
have my identity, culture and diversity valued and supported;
live without abuse and neglect;
be informed about my care and services in a way I understand;
access all information about myself, including information about my rights, care and services;
have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;
have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
my independence;
be listened to and understood;
have a person of my choice, including an aged care advocate, support me or speak on my behalf;
complain free from reprisal, and to have my complaints dealt with fairly and promptly;
personal privacy and to have my personal information protected;
exercise my rights without it adversely affecting the way I am treated.

As a client of client of ICS, you also have some responsibilities including:

Letting us know if no longer need our service or if you’re not going to be home when Team members are due to visit
Giving us at least 2 working days’ notice prior to your appointment for transport services
Following all safety precautions such as the use of seatbelts and COVID-19 safe practices as directed by our Team Members;
Acting in a way that respects the rights and privacy of others using or delivering the service to you
You need to play your part in helping our Team Members to provide you with services;
Remembering to tell us of any significant change in your details which may impact on service delivery eg: phone number or personal circumstances.

ICS is a Smoke Free environment. Smoking is not permitted in any of our buildings or vehicles.